To better understand the significance of user experience (UX) and user-focused design, we conducted a comparative analysis of five major streaming platforms: Netflix, HBO Max, Apple TV+, Amazon Prime Video, and Disney+.
Our goal was to extract key insights that could inform the creation of the ultimate streaming platform. Initially, our plan included Hulu and Sky Showtime; however, due to regional availability limitations, Apple TV+ and Hulu were excluded from the registration and content analysis, while Sky Showtime was included only in the landing page evaluation.
The analysis took place between February and March 2023, evaluating both desktop and mobile app experiences on two different devices. Our investigation focused on three key areas:
1. Landing Page (7 streaming services) - The first point of interaction for users, influencing engagement and conversion rates.
2. Registration/Onboarding Flow (5 streaming services) - A critical process that should be seamless to minimize user drop-off.
3. Main Interface and Streaming Content (5 streaming services) - Examining browsing and viewing experiences, alongside settings, account cancellation, and deletion options.
Our analysis highlights that an optimal streaming platform should prioritize a seamless landing page experience, an intuitive and frictionless registration process, and a well-structured content browsing system. Personalization, clarity in navigation, and user control over account management are critical elements in enhancing user satisfaction and engagement. These insights serve as a foundation for designing the ultimate user-centric streaming service.
This white paper serves as a representation of a UX analysis, that is part of a broughter Digital Due Diligence and it doesn’t present the complete analysis that also involves an in-depth exploration of a wide range of business-specific data. See more about our DDD methodology here.
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